Privacy Policy

Cintrom ("we", "us") provides field service management software at cintrom.com and related applications. This policy describes what we collect, why, and how you can reach us about it.

What we collect

Account information (name, email, company details), the data your team enters into the product (jobs, customers, photos, estimates, invoices, signatures and payment records), and technical logs needed to keep the service running and secure. Card details are processed by Stripe and never touch our servers.

How we use it

To provide the service, send transactional email (invoices, invitations, billing notices), and improve reliability. We do not sell your data, and we do not use your customers' information for marketing.

Your data, your company

Data your company enters belongs to your company. Owners can request a full export of their account data at any time.

Deleting your account

You can delete your account at any time in the mobile app under Account → Delete account. If you own the company, this deletes the whole company workspace: every member loses access immediately, the subscription is canceled, and all of the company's data is permanently erased 30 days later. If you are a team member, your name and email are removed right away, and the jobs you worked on stay with your company as its business records. You can also ask us to delete your account by writing to the address below. Step-by-step instructions: cintrom.com/delete-account.

The mobile app

The Cintrom mobile app can use your device's location while the app is open. It shows how far away each job is, worked out on the device. To plan the drive to your next job, or to add the drive time to an "On my way" text, the app sends your current position to our servers, which pass it to our map provider (Mapbox) to calculate the route; we do not store it. "On my way" texts are sent from your own phone's messages app, not by Cintrom. When you take a card payment with Tap to Pay, Stripe receives your device's location to help prevent fraud. Location is never used for advertising and never sold. The camera and photo library are used solely to attach photos to jobs, and only the photos you choose are uploaded. If you enable push notifications, we store a device token to deliver job updates; it is removed when you sign out.

Live technician map

A company can choose to use a live map of its technicians. It is off until the company's Owner turns it on, and a technician's location is shared only after the technician agrees in the app. While sharing is on, the technician's phone sends its position to Cintrom every 15 to 30 seconds, and only while the Cintrom app is open on the screen; nothing is sent when the app is closed or in the background. The position is shown to the company's owners, admins, dispatchers and office staff, and to a call center the company has linked to Cintrom. Other technicians never see it. We keep only the latest position, never a history, and delete it after 24 hours, or right away when the technician turns sharing off (Account → Live location) or signs out, or when the company turns the live map off. The company decides whether to use the live map and is responsible for informing its technicians as the law requires.

Contact

Questions about this policy: email us at support@cintrom.com.